Frequently Asked Questions

How does Late Chaser work?
Late Chaser works automatically to import your invoices from Xero, then when they go overdue Late Chaser will send either a late fee or charge interest to y...
Thu, 9 Dec, 2021 at 6:34 PM
How do you cancel or void penalties in Late Chaser?
> To cancel or void penalties that have been issued by Late Chaser select the Cancel Processing button, or Void the invoice in Xero if it has already bee...
Sun, 14 Nov, 2021 at 5:25 PM
How do you add interest to unpaid invoices in Xero?
Looking for how to add interest to your invoices in Xero?  Late Chaser is an app syncs into Xero that will enable you to charge interest to your customers ...
Thu, 16 Dec, 2021 at 2:28 PM
What is the whitelist? How to avoid issuing penalties to contacts
Do you have contacts that you don't want to send penalties too? Setup white list contacts Do you have specific contacts in Xero that you don'...
Sun, 14 Nov, 2021 at 5:26 PM
How do you add late fees to unpaid invoices in Xero?
Looking for how to add late fees to your unpaid invoices in Xero?  Late Chaser is an app syncs into Xero that will enable you to add late fees to your cust...
Thu, 16 Dec, 2021 at 2:28 PM
Does Late Chaser send the penalty to the customer automatically via email?
Yes Late Chaser can send your customer an email with the penalty invoice automatically. Here is how you turn this on: > From your DASHBOARD > Go t...
Wed, 17 Nov, 2021 at 3:16 PM
What do the customer email notifications look like?
Notifications we send to your customers: For penalties where we update the existing invoice in Xero, they look like this; For penalties where we i...
Wed, 15 Dec, 2021 at 8:06 AM